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This English version is provided for your convenience. Only the German version is legally binding.

Cashless terms and conditions

Why cashless payment?

We, RVB Events GmbH, as organiser of the RVBANG Open Air Festival (hereinafter “Organiser”), use a cashless payment system (“Cashless Payment”) to offer you a faster, safer and more convenient festival experience.

With the cashless system, you can pay conveniently without cash across the entire festival site (incl. campsite). Long waiting times are reduced and you keep track of your spending at all times.

How does cashless payment work?

You receive a festival wristband with an integrated chip onto which you can load credit. You can use this credit for all payments on the festival site (e.g. food, drinks, merch).

To pay, simply hold your wristband against a reader at the stall.

The technical system is operated by an external payment service provider. This provider is responsible exclusively for payment processing. The contracting party for goods and services is in each case the respective vendor on site.

Issue of the wristband

You will receive the wristband on admission to the festival site on presentation of a valid ticket.

Topping up your credit

Activation

To be able to use the cashless system, your wristband must first be activated.

Topping up

You can top up your credit in the following ways:

  • On site at cashless stations
  • Online via your personal account (optional)
  • At the main cash desk

Means of payment

On site:

  • EC card (debit card)
  • Credit card
  • Mobile payment (e.g. Apple Pay, Google Pay)
  • Cash at the main cash desk
  • Klarna
  • PayPal

Limits

The maximum top-up amount is €250.

Fees

  • Additional fees may apply for certain online payment methods (e.g. PayPal).
  • The current fees in each case are shown transparently before the payment process.

Balance & overview

You can check your current balance:

  • directly on the display when you pay
  • at the cashless stations
  • online in your account (if set up)

Paying with the wristband

To pay, hold your wristband against the reader.

After payment, your remaining credit is displayed.

Important:

  • Once confirmed, payments cannot be reversed by yourself.
  • If you have any problems, contact the on-site staff immediately.

Please take good care of your wristband.

If it is lost or passed on to someone else, you yourself are liable for the credit on it.

Loss or defect

Should your wristband:

  • be lost
  • be stolen
  • or stop working

it can be blocked at the helpdesk.

If you registered beforehand (online account), your credit can be transferred to a new wristband.

Personalisation & data protection

The wristband contains an individual chip ID.

If an online account is used, this ID is linked to the data you have provided (e.g. name, e-mail address).

The data stored includes, among other things:

  • Transactions (location, time, amount)
  • Credit movements

This data is used for:

  • payment processing
  • settlement with the vendors
  • improving the festival offering

Any analysis is carried out exclusively in anonymised form.

You can find further information in our privacy notice.

Refund of remaining credit

Online refund

You can reclaim your remaining credit via your online account within 3 weeks of the end of the festival (3 August 2026). If the credit was topped up in cash, any remaining credit will be paid out at the cash desk.

Refunds are made:

  • free of charge
  • without interest

After the deadline

Once the 3 weeks have expired, refunds are only made on request by e-mail.

Please include:

  • Your chip ID
  • Your bank details

Important:

  • Discount or promotional credit is not refundable
  • The claim is not transferable
  • Keep your wristband until the refund has been made

Validity of credit

The credit is valid exclusively for the RVBANG Festival 2026 and cannot be transferred to other events.

Support & contact

If you have any questions or problems, our cashless team will help you:

Cashless contact

On site, you will also find a cashless helpdesk on the festival grounds.